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3

Alongside asking the person for information (which should be quite a short meeting for AWS Autoscaling), get yourself a login to the AWS accounts. You'll need that anyway to do any AWS work. Do some rooting around, and once you've seen a youtube video or two, you'll understand how it works. Then the meeting with your colleague will be more along the lines of ...


3

I’ve been asked to do some KT for the team regarding the autoscaling process in AWS. I need to build some documentation around that process and help get the team up to speed on that process. Asked by whom? Why? What "team" are you talking about ? How important is this and how does that stack up against her other priorities. And what is KT? Anything you ...


1

When considering metrics to use, I find it most useful to consider it from an adversarial game perspective: "If these are the metrics, what would someone do who would want to maximize their performance, strictly with respect to those metrics, and what does that mean for my business?" For example, let's say your metric is "calls completed"; I am rated based ...


5

In comments, you're getting asked a lot of questions, and you're being asked to explain why you think certain metrics are (or are not) important. This might seem annoying because you're not being given a simple answer, but the reality is, determining which metrics to measure is often not simple. Companies often make the same types of mistakes when ...


2

You're asking about potential metrics in a performance management system. Measuring the right values is certainly important, but "imperfect" metrics are fine to use if the rest of your system is well designed. Some important things to consider relevant to the metrics you choose and your performance management system overall: The end goal of measuring ...


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