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3

Perhaps those tickets are not for you? And thus why you are not getting them? Anyways, it would be ok to ask for clarification in a polite and professional way to the Dispatcher. A phrasing I can think of is (working a bit from your thoughts): Hey [name of dispatcher], I've noticed that you mentioned all the team members on this last ticket, except me. I'm ...


4

You're really just looking for a Kanban-style board with a ticketing system (i.e. JIRA, Trello, literally anything that'll let you move tasks around). Kanban as a concept may not be exactly what you're looking for going by the dictionary definition, but it's definitely what you're looking for in terms of implementation. You typically have 3 columns in a ...


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