Yes. This was a STAR format interview question.
It's generally 5 questions, 2 managers, and every question in the format:
Situation - Task - Action - Result
The Situation - Task are the questions they ask you; the managers.
The Action - Result is where you come in with examples, preferably unique and 99% of the time, not completely true(People Skills...).
This is a situational interview question. They typically want you to answer as a specific instance that it happened to you. Situation, actions, outcome.
Typically, if you answered it the way you did, very general, most interviewers would say "can you give me a specific example."
And either you pull something out of your head from a true past ...
It's usually better to say what you want to say rather than trying to guess what they want you to say. Most of your second paragraph would have been a perfectly good start to your answer, because it's sincere:
In IT support most of the time you don't know how to fix something at first glance (i.e. you can't be 100% certain just from reading the comments in ...
No, your hypothesis is worthless. You need to actually interview people to find out.
I suggest you make a demo of what your graph would look like, and go to university coding departments and ask people what they think. Tell them it's for your masters thesis.
You'll likely find some people find it very useful, and others do not. Some people are visual ...