HopelessN00b
  • Member for 9 years, 4 months
  • Last seen more than 1 year ago
Provider is "cheating", but I don't want to disclose how I found out
264 votes

What you ought to do is independently verify what you've been told by this junior developer. For one, you don't actually know that what he said is accurate. There could have been a miscommunication ...

View answer
How to handle incompetent/aggressive customers incapable of describing a problem?
252 votes

One of the most useful phrases I ever learned in my hellish time in a helpdesk role was "show me". People suck at describing their problems, but they're generally pretty good at showing what's wrong. ...

View answer
I broke an appliance at a company-supplied house -- should I turn myself in?
145 votes

To provide an alternate opinion, no, you shouldn't "turn yourself in" at this point. It might have made sense before they had it repaired, but after the fact, it doesn't. If they're not trying to ...

View answer
I received a written warning for my performance, how can I save my job?
128 votes

Prepare for the worst case: This situation reads like your manager is laying the groundwork to fire you. In your position, I would expect that in 30 days, you'll be called into your manager's office ...

View answer
How can I screen calls when callers refuse to tell me the nature of the call?
55 votes

If they won't tell you who they are, or leave a message, it means they're making a sales call. That's why they won't tell you; they know you won't put them through if they do. You're acting as a ...

View answer
Stop doing tasks outside of my Job Title
37 votes

To take a slightly different view of this than the other answers, the last thing you should consider doing is going back to 100% front-line breakfix, because these other duties you complain about are ...

View answer
How to deal with upper management that's taking advantage of an excellent hire?
37 votes

You can't, and honestly, probably shouldn't. It's inevitable that he'll figure out his worth (or at least figure out that he's worth a lot more than you guys are paying him) and move on to somewhere ...

View answer
Written warning from employer for following manager's instruction to deploy bugfix directly to production
27 votes

This is what's often referred to as a "career limiting move" (or CLM). Regardless of whatever else happens, you're the guy who almost cost the company a £200,000 a year client. (Or the guy who ...

View answer
When should I include information in my resume to indicate I have a high IQ?
24 votes

I certainly wouldn't list MENSA (or any high-IQ group) on a CV to "make up for" or to offset poor academics. If I see those two things together (smart, but poor grades), my initial assumption would ...

View answer
How common is overtime in programming field?
21 votes

In North America, pretty much any white collar computer professional job can be considered "overtime exempt" (meaning that the company isn't legally required to pay for overtime), because the US ...

View answer
How do I politely decline an invitation to an event that would be unpleasant or uncomfortable to me?
21 votes

I can't believe no one's suggested it yet, but personally, I would just be honest and direct. "I appreciate the invitation, but I really don't like large, noisy crowds, so I would not enjoy attending ...

View answer
Boss asked me to copy files from ex-CEOs computer
Accepted answer
21 votes

I have been in this position before, and while it could be something illegal or unethical, it could just as well be a perfectly legitimate request with a legitimate reason. When someone in a high ...

View answer
Is it a good or bad sign if a potential employer is willing to bend over backwards for an interview?
18 votes

Sounds to me like you're worrying too much. While the rest of the country may (or may not, depending on who you ask) be experiencing sluggish recovery and lingering unemployment and jobless rates, IT ...

View answer
Firing an incompetent subordinate in the relatively far future: when to tell him?
17 votes

If you're convinced he can't improve, the solution is to fire him as soon as possible, and pay him out the notice period he's legally owed. Same as any employee. This is standard practice for ...

View answer
My employer is forcing its employees to defraud its customers, how should I handle this situation?
17 votes

For reporting, I have to tell each of the customers that I work full-time exclusively on their project. If you are knowingly making fraudulent reports that are used for billing, then you are ...

View answer
How to deal with team member who is picking argument always instead of understanding the point?
17 votes

If "team lead" is a supervisor or managerial position, and therefore grants you any actual authority over him, you tell him that the discussion's over, you made your decision, and he needs to deal ...

View answer
What is the reasonable course of action to take on the team member who seems to be lied to me?
17 votes

Well, first of all, it's not entirely clear that he did lie to you. So I certainly wouldn't come out and say that he lied until you have all the facts in. Secondly, just write the letter. You like ...

View answer
Got in over my head on a project, how do I tell my boss I can't do it anymore?
16 votes

In addition to Garrison Neely's excellent answer, I'd advise that how you say this is almost as important as the fact that you say it. Instead of something like I failed; I can't complete this ...

View answer
Team members spending too much time on Stack Overflow
15 votes

I completely agree with the other answers here saying that the problem isn't Stack Overflow, it's the decline in the quality and quantity of work. Having said that, because it's Stack Overflow, which ...

View answer
Is it unprofessional to ask to use company laptop for personal uses?
13 votes

To take a slightly different approach - if you don't ask, the answer is always "no", and it generally doesn't hurt to ask. In my experience (primarily as a Systems Administrator/Engineer), most ...

View answer
If I study so slowly that my CS degree takes 5-6 years, will anyone value it?
Accepted answer
13 votes

The better way to approach this is simply not to have start and finish dates on your studies. For example, my degree on my resume looks like: B.Sc. Computer Science, University of where I went to ...

View answer
How to handle a boss asking me, an IT admin, to monitor an employee's activity on his computer?
12 votes

There is no ethical issue here. Do what your boss says, and monitor the system. As an IT administrator, you have an ethical responsibility to do your job. (I'm a systems admin myself, for what it's ...

View answer
How to convince management that our department is understaffed
Accepted answer
12 votes

The best/only way to convince management that you're both understaffed and that they need to do something about it is to stop enabling them to get away with overworking the staff they have. Really, ...

View answer
What to do with a good employee who comes late and leaves early?
11 votes

The question I really have is: How do I get her to understand that her attendance is critical but at the same time try to cater to her being a single mother? Well, the short answer is that you can't, ...

View answer
How can I refuse a potential employer permission to talk to my ex manager
9 votes

You can't stop anyone from talking to anyone else. It's not something that requires your permission. The way you typically handle this is by having a list of references who will say good things ...

View answer
How do you handle a lead who is verbally abusive to you, and makes misleading statements about your performance?
Accepted answer
8 votes

Well, it seems to me like you have a few choices on how to deal with your team lead's behavior Ignore it. This is certainly the easiest approach, but probably also the least advantageous. Ignoring ...

View answer
My boss doesn't believe in positive reinforcement
6 votes

Does this situation sound salvageable? Yes. The two obvious solutions that come to my mind are: You can salvage it by getting a new boss. You can salvage it by getting over whatever it is that ...

View answer
​Why do so many (US) summer internships require students to go back to school in Fall?
6 votes

The short answer is that they're using it as a recruitment pipeline for future software engineering employees, a position for which they require a four year degree. See this (cached) copy of a ...

View answer
Could a potential employers use a design I create without hiring me?
Accepted answer
6 votes

Is there any risk that they may take my work and use it anyway? Sure. But it rarely makes sense. Think about it, interviewing is an expensive process that takes a lot of resources, and it's very ...

View answer
How to convince company to not go overboard with email signature?
5 votes

It would be probably safest and most effective if you could demonstrate that this truly horrible email signature they think highlights how impressive they are actually makes them look completely ...

View answer