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May 30, 2019 at 0:26 comment added Keith @Jan I admit that as I wrote this, I considered that approach. Really depends on the company culture and the confidence of the OP. Totally agree that getting them on to such is very worthwhile. And by 'big return' I meant that a careful approach brings kudos to the OP, not just solve the immediate problem.
May 29, 2019 at 10:29 comment added Jan I would actually suggest to push for a issue tracking system over the spreadsheet thing. Issue trackers are a basic industry standard, which means that you can just search the web for all kinds of arguments about why they are beneficial.
May 29, 2019 at 2:50 history answered Keith CC BY-SA 4.0