Timeline for How to deal with non-stop callers in the service desk
Current License: CC BY-SA 4.0
43 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| S Jul 16, 2021 at 17:30 | vote | accept | Julian Bechtold | ||
| S Jul 16, 2021 at 17:29 | vote | accept | Julian Bechtold | ||
| S Jul 16, 2021 at 17:30 | |||||
| Jun 16, 2021 at 17:29 | history | edited | DarkCygnus♦ |
edited tags
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| Feb 19, 2020 at 14:04 | comment | added | gnasher729 | UKMonkey one person not working for a day is bloody expensive. | |
| S Feb 19, 2020 at 11:40 | history | suggested | Mithical | CC BY-SA 4.0 |
add image description for accessibility; shrink image
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| Feb 19, 2020 at 7:48 | review | Suggested edits | |||
| S Feb 19, 2020 at 11:40 | |||||
| Oct 24, 2019 at 3:01 | history | tweeted | twitter.com/StackWorkplace/status/1187202461968285699 | ||
| Oct 22, 2019 at 14:59 | answer | added | user106441 | timeline score: 0 | |
| S Oct 22, 2019 at 5:05 | history | suggested | CGCampbell | CC BY-SA 4.0 |
minor spelling and grammar
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| Oct 21, 2019 at 18:00 | comment | added | NotThatGuy | @UKMonkey I was more asking in terms of the person who made the request. The phrasing in the question presented asking for an HDMI cable as if it's roughly the least urgent request. Of course how OP should prioritise this given other requests and responsibilities is something only they or their manager can figure out, but there's no denying that getting an HDMI cable can be critically important to an individual (and I might suppose it often or usually is), if not the company as a whole (even if this is rare). | |
| Oct 21, 2019 at 15:35 | review | Suggested edits | |||
| S Oct 22, 2019 at 5:05 | |||||
| Oct 21, 2019 at 12:17 | comment | added | UKMonkey | @NotThatGuy 9 times out of 10; one person being unable to work isn't urgent. Most people, if they can't work for a day; the cost is that person not being able to work for the day. Project planners should have a buffer to take into account random rubbish; and this will be just part of that. When a router goes down that stops the entire office not working; then the cost might be measured in man days per hour; or even minute. That is when things can be considered urgent. Exceptions exist obviously - CEO not having a working computer when about to give a demo ... | |
| Oct 21, 2019 at 8:12 | vote | accept | Julian Bechtold | ||
| S Jul 16, 2021 at 17:29 | |||||
| Oct 21, 2019 at 7:51 | answer | added | GargantuChet | timeline score: 1 | |
| S Oct 21, 2019 at 6:50 | history | suggested | CommunityBot | CC BY-SA 4.0 |
it was very hard to read - very disorganized. Fixed.
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| Oct 20, 2019 at 23:21 | review | Suggested edits | |||
| S Oct 21, 2019 at 6:50 | |||||
| Oct 18, 2019 at 23:06 | answer | added | Nathan Goings | timeline score: 23 | |
| Oct 18, 2019 at 22:50 | answer | added | jesse_b | timeline score: 16 | |
| Oct 18, 2019 at 22:20 | comment | added | jesse_b | Also you mention tickets but it isn't clear if you actually have a ticketing system. Is there a way for your customers to open tickets themselves? When they attempt to contact you it should automatically generate a ticket, if they aren't getting any response that their request has been received you can't really blame them for calling back. | |
| Oct 18, 2019 at 21:47 | history | protected | user44108 | ||
| Oct 18, 2019 at 21:42 | answer | added | Cyclical | timeline score: 2 | |
| Oct 18, 2019 at 21:39 | answer | added | Manuel Rodriguez | timeline score: 3 | |
| S Oct 18, 2019 at 21:38 | history | edited | Kat | CC BY-SA 4.0 |
tidying grammar
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| Oct 18, 2019 at 19:52 | comment | added | NotThatGuy | Are you sure the HDMI cable request (and the other ones) isn't urgent? If they need it to connect their only monitor to their computer, this could very well prevent them from getting any work whatsoever done. It's not always obvious how urgent something is for someone else. | |
| Oct 18, 2019 at 17:52 | answer | added | David | timeline score: 0 | |
| Oct 18, 2019 at 17:48 | answer | added | alephzero | timeline score: 7 | |
| Oct 18, 2019 at 17:39 | review | Suggested edits | |||
| S Oct 18, 2019 at 21:38 | |||||
| Oct 18, 2019 at 16:47 | history | became hot network question | |||
| Oct 18, 2019 at 14:24 | answer | added | sf02 | timeline score: 4 | |
| Oct 18, 2019 at 14:01 | answer | added | PeteCon | timeline score: 2 | |
| Oct 18, 2019 at 13:55 | comment | added | Steve | Possible duplicate of Changing priorities too much | |
| Oct 18, 2019 at 13:13 | answer | added | dwizum | timeline score: 21 | |
| Oct 18, 2019 at 13:07 | comment | added | Lumberjack | Related: workplace.stackexchange.com/questions/36387/… | |
| Oct 18, 2019 at 13:07 | comment | added | Lumberjack | This is similar to a situation I was in not too long ago. I had a user who was trying to subvert the regular support process, so I asked a question here. The answers seem like they might be relevant to your problem: workplace.stackexchange.com/questions/110137/… | |
| Oct 18, 2019 at 12:25 | answer | added | Philipp | timeline score: 3 | |
| Oct 18, 2019 at 10:53 | answer | added | SZCZERZO KŁY | timeline score: 42 | |
| Oct 18, 2019 at 10:06 | answer | added | Maxime | timeline score: 5 | |
| Oct 18, 2019 at 9:59 | comment | added | Dirk | Seems like you started figuring out why the previous support was so bad. Being called 3x in two minutes would make anyone crack eventually. | |
| Oct 18, 2019 at 9:18 | answer | added | motosubatsu♦ | timeline score: 67 | |
| Oct 18, 2019 at 9:11 | answer | added | user44108 | timeline score: 4 | |
| Oct 18, 2019 at 9:05 | review | Close votes | |||
| Oct 21, 2019 at 0:46 | |||||
| Oct 18, 2019 at 8:40 | review | First posts | |||
| Oct 18, 2019 at 9:52 | |||||
| Oct 18, 2019 at 8:38 | history | asked | Julian Bechtold | CC BY-SA 4.0 |