Timeline for How can I focus on a task when my job keeps bringing multiple small sub-tasks?
Current License: CC BY-SA 4.0
5 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Nov 14, 2020 at 2:21 | comment | added | just-a-human | @mxyzplk-SEstopbeingevil it's an online examination platform where we get queries about user's facing trouble during the exam. It cannot be delayed or postponed. People's future career depend on us resolving the queries quickly. So no, it can't wait. | |
| Nov 14, 2020 at 1:41 | comment | added | Egor | @just-a-human If this is the case then on call is probably what you want. Have engineers on your team (including or excluding you) rotate weekly and triage issues during their shift. Make it clear to your superiors that this will affect team's overall productivity. If this is a concern it will be on management to find solutions for the problem of support overloading engineering with issues. | |
| Nov 14, 2020 at 1:27 | comment | added | mxyzplk | I bet they can wait they just don’t want to. | |
| Nov 14, 2020 at 1:22 | comment | added | just-a-human | Unfortunately, the nature of this project and the queries is such that they need to be looked into and replied on immediately. The support team and the tech team have a common chat where we discuss all these queries. | |
| Nov 14, 2020 at 0:26 | history | answered | Egor | CC BY-SA 4.0 |