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Oct 29, 2022 at 4:15 comment added dave_thompson_085 @XavierJ: US taxes are keyed mostly by SSN (some by ITIN or EIN), but electronically filed returns (now about 95%) will be rejected if the first 4 chars of the last name (including hyphen but not apostrophe) don't match, see support.taxslayerpro.com/hc/en-us/articles/… . If you change your name you must inform SSA, who provides updated files to IRS. Paper returns are costlier to proces so may not be rejected outright but suspended in 'error resolution' until the taxpayer (filer) confirms their identity.
Apr 4, 2022 at 13:16 comment added RedSonja To put this in perspective, all Germans whose names include an Umlaut etc have to "change their names" (ae, ue, oe and of course ss) when using email. Even if your system is super-modern, your granny's may not be. I have never met anyone who has suffered in their health or pocket from doing this.
Apr 2, 2022 at 22:51 comment added JonathanReez tell them you will not be part in falsifying any legal records => I'm on OPs side but this is a stretch of imagination. Removing an apostrophe is not the same as "falsifying legal records".
Apr 2, 2022 at 19:24 comment added Acccumulation "The US invented computers and used a very limited set of characters, that wouldn't even work for all languages spoken inside the US." There were other countries that contributed to the development of computers, but the most significant of them was the UK, so your central point stands.
Apr 2, 2022 at 14:49 comment added Surb @nvoigt Judging from OP's earlier comment, the country is Australia: ATO = Australian Taxation Office
Apr 2, 2022 at 12:11 comment added Austin Hemmelgarn @marcelm Allowed by the standard does not mean it works portably (and ' is one of the bits that I would by default expect to not work portably). Also, as it’s an AD account I suspect the issue is not with the email, but with other aspects (Windows usernames, for example, are more restrictive on non-alphanumeric characters than the local part of an email address).
Apr 2, 2022 at 6:51 comment added filo Obligatory kalzumeus.com/2010/06/17/…
Apr 2, 2022 at 6:16 comment added nvoigt @XavierJ This question is not tagged with any country, I highly doubt that that people report to their tax authority across the globe using a US method of identification.
Apr 2, 2022 at 5:52 comment added user1751825 I also completely agree with your point about it not being a good idea to simply take a users full name and try to use it verbatim for an email address. This is just asking for trouble. It should be trivial to have the script remove problematic characters while doing this auto-generation. I'm quite amazed that such a process could have ended up in production for a very large corporation.
Apr 2, 2022 at 1:27 comment added Xavier J Taxes are reported by SSN. The name is arbitrary. Ladies (and some men) change surnames.
Apr 1, 2022 at 19:03 comment added user48276 This seems passive aggressive to me. Why not simply state that this doesn't sound like a workable solution and respectfully ask the support associate to either escalate the ticket to a higher tier support or pull in a fellow associate to spitball other options? If you message it nicely it shouldn't turn into a conflict in the slightest.
Apr 1, 2022 at 18:56 comment added marcelm "It does not work for so many last names, not only yours. And it hasn't, for decades." - Well I mean technically, apostrophes are allowed in e-mail addresses (and have been, for decades).
Apr 1, 2022 at 14:45 history edited EJoshuaS - Stand with Ukraine CC BY-SA 4.0
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Apr 1, 2022 at 8:12 comment added user1751825 The tax thing is something that concerns me as well. At this stage I've been getting my payslips with all details correct. I really hate the idea of intentionally messing up my details, using a name that doesn't match my ATO record (our equivalent of IRS), and bank account, just to work with 1 slightly faulty company system.
Apr 1, 2022 at 7:20 history answered nvoigt CC BY-SA 4.0