Timeline for How can you deal with time stealers?
Current License: CC BY-SA 4.0
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| Sep 21, 2023 at 22:14 | comment | added | keshlam | Also: Give the customers a way to report bugs, and submit wishlist items, that doesn't require you to respond in realtime -- open a Jira site or something of that sort. That also makes it easier to require that they provide instructions on how to replicate whatever they're concerned about so you don't waste time trying to decypher their request, it lets them indicate whether this IS a severe problem or just a WIBNI, it helps you set appropriate priorities for working on the issues, and (if you expose all issues rather than just customer-submitted) it helps customers understand the priorities | |
| Sep 21, 2023 at 19:37 | history | answered | Xavier J | CC BY-SA 4.0 |