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Feb 3 at 10:22 comment added Russell McMahon @LarryBud My material below the dividing line was peripheral to my main answer. I agree that badinage alone may not work well. But, my suggested message to the miscreant was (see above) "this MUST stop NOW, OR it will be referred to management".
Feb 2 at 17:02 comment added LarryBud @RussellMcMahon You may have missed the OPs comment above (or perhaps you answered before his comment) where he says "I did confront him directly about this". I think the OP is beyond the politeness of this all. The co-worker is completely unprofessional and this needs to be escalated ASAP.
Feb 2 at 5:38 comment added Russell McMahon @LarryBud Maybe you were intending to comment on another answer ? || The core of my main input was " ... I would suggest, as politely but clearly as I could ... banter ... MUST NOT occur during support calls. ... must stop immediately, and that if it doesn't you'll be obliged to refer his actions to management." --> That politely ENSURES that the behaviour during support calls EITHER stops immediately OR is escalated to management. That deals with the most crucial issue. THEN the OP can see what other behavioural changes (if any) occur and go from there. Yes?
Feb 2 at 2:37 comment added LarryBud This passive/aggressive nonsense will get you nowhere. You need to escalate this to your manager. If you have the same manager as him, this will get resolved quickly. The main point being that he interrupts your work and disrupts customer calls. Do NOT explain "how you feel". Your feelings are irrelevant. The productivity matter as well as his unprofessionalism.
Feb 1 at 7:44 history edited Russell McMahon CC BY-SA 4.0
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Feb 1 at 7:04 comment added CodeJunkie I like how this would allow me to discredit him without escalation
Feb 1 at 0:02 comment added Tiger Guy I mean I would tell him to STFU, but I recognize that most people wouldn't want to go that far.
Jan 31 at 22:40 comment added Nav This is a good answer. Providing ways to respond without necessarily needing to escalate it.
Jan 31 at 22:26 history answered Russell McMahon CC BY-SA 4.0