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Oct 21 at 20:00 comment added usr1234567 @user160574 Thanks for the suggestion, I tried to improve the answer accordingly.
Oct 21 at 20:00 history edited usr1234567 CC BY-SA 4.0
improve as suggested by user160574
Oct 21 at 18:45 comment added njzk2 what sort of workers protection (or lack thereof) are there where you are?
Oct 21 at 18:30 comment added user160574 @GregoryCurrie Right. So do the opposite and pass the message along. This answer could have been the top voted answer as opposed to the most downvoted if it had just said "Tell them that you'l pass the message along but that the managers say you need to contact them directly" Then an employee could just say exactly what you suggested instead of being an idiot as suggested in this post.
Oct 21 at 8:47 comment added Polygnome Depending on jurisdiction this answer might set you up for a warning and constructive dismissal even in countries with worker protection. In many jurisdictions, it is legally enough to inform the employer, which is done by calling the company number. The information has reached the informational sphere of the company. Not reporting it internally may be a severe breach of your own duties and put your job in danger. Do not follow this answer blindly without understanding whats going on here. Get the company policy on how to handle sick calls in writing.
Oct 21 at 3:11 comment added Alexander The 1st @mxyzplk: One problem with that statement is that, based on how management is responding currently, the OP may already be being put on the path to be out of a job because of management being angry, even if they did nothing wrong as other non-managers have taken calls before. TheDemonLord's answer works towards preparing for that possibility by having documentation, in writing, that can help the OP, even if they are out of a job, with a possibility to sue over the way the termination could happen.
Oct 21 at 3:02 comment added mxyzplk This is the right answer, the other one will leave you smug and feeling right and out of a job.
Oct 20 at 21:25 comment added Gregory Currie @usr1234567 I suppose in that situation you should tell your boss "Alice called up, and said she was sick. I told her that she needs to speak with a manager, but she hung up on me."
Oct 20 at 21:23 comment added Gregory Currie "letting bad managers get away with abuses of power is never good" If it helps you retain a shitty low paying job, then yes, it can be good. We don't live in a perfect world where there is justice, sometimes it pays to be pragmatic.
Oct 20 at 19:35 comment added user160463 So, suppose they ring in and tell you they're really ill and are going to the doctor and won't be able to call back. You don't pass on the message and they're holed up in hospital for a month with Sepsis on a ventilator and when they get out they find they got fired for not calling in, what are you going to do after you didn't pass the message on?
Oct 20 at 17:45 comment added TheDemonLord So, obviously I disagree, but I want to highlight why: letting bad managers get away with abuses of power is never good. And taking your anger out on an employee for doing their job and you having to do yours is an abuse of power. Holding them to account forces them to either be better or gives you the means take action against them.
Oct 20 at 17:44 history edited usr1234567 CC BY-SA 4.0
edited body
Oct 20 at 14:43 comment added bob Should say “message” not “massage”.
Oct 20 at 11:06 history edited usr1234567 CC BY-SA 4.0
improve wording
Oct 20 at 10:07 history answered usr1234567 CC BY-SA 4.0