Timeline for Is this a good practice for initiating a side-conversation on a wide-audience email chain?
Current License: CC BY-SA 3.0
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| Jan 29, 2015 at 17:24 | comment | added | phoebus | @ColleenV Agreed, new threads are the standard where I work. This is particularly common in the case of original threads that include customers. There will often be a separate thread with the title "[CUSTOMER REMOVED] Re: Original Thread Title" containing the side conversation. | |
| Jan 27, 2015 at 16:38 | comment | added | ColleenV | I do agree that some folks don't limit the audience for their e-mails enough, but I disagree that you should review and alter the distribution list every time you reply. The most confusing e-mail threads I've seen are those where people are being added and dropped mid-conversation. I think starting a new thread with a summary of the topic so that no-one is confused about who is actually participating in the conversation and how much of it they've read is the best approach. | |
| Jan 27, 2015 at 15:34 | history | answered | Philipp | CC BY-SA 3.0 |