I wanted to ask if I have the right to ask for a company phone specific for the purpose to receive calls transferred from the receptionist.

Sure, but that's not your actual problem and it's a fair bet that you're not being paid to provide that kind of availability. Only taking calls when you're at your desk was presumably fine for your position. So why subject yourself to the added stress of getting called when you're not in the office or otherwise unable to help?

The only thing you need to be doing is going back to the receptionist and stating clearly and in no uncertain terms that she should stop forwarding people to your personal phone. You claim to have done so before but clearly the message wasn't coming across and you need to spell this out with something like:

I've spoken to you about this before but it seems like I wasn't clear enough. You've saved my mobile number when I called in sick the other day but that's not a work phone and people are only able to contact me for help by phone when I'm actually at my desk. Being reachable at all hours of the day is not something that the IT department offers and if I'm not at my desk there's also nothing I can do for people who call in for help. Even if people claim that they need me urgently or that there's some emergency, do not forward them. Anyone who needs to reach me in an emergency has my number so I don't want you to call me on my cell unless the building is literally burning down.

 

From this point on I need you to completely stop forwarding people to my personal phone, can you do that?

Under normal circumstances I'd advise some follow-ups before escalating but you've already talked to her several times so you can skip that. The follow-up would go something like:

I thought I made it clear when we spoke [yesterday / earlier] that you shouldn't forward anyone to my personal phone any more. But you've just forwarded [X / 3 people / ...] to me today. What's going on? [pause for dramatic effect]

If it continues, it's time to talk with whoever is managing your receptionist because ignoring reasonable requests that you are well within your right to make is just downright bizarre behaviour.

As for what to do with the people who still reach you, gnasher729's advice is spot-on. All you do is tell them that you're unable to help right now. If the procedures for contacting your department are lacking or unknown with the users you can add some info on how to contact you when you're not in whether that's email or an incident tracker.

I wanted to ask if I have the right to ask for a company phone specific for the purpose to receive calls transferred from the receptionist.

Sure, but that's not your actual problem and it's a fair bet that you're not being paid to provide that kind of availability. Only taking calls when you're at your desk was presumably fine for your position. So why subject yourself to the added stress of getting called when you're not in the office or otherwise unable to help?

The only thing you need to be doing is going back to the receptionist and stating clearly and in no uncertain terms that she should stop forwarding people to your personal phone. You claim to have done so before but clearly the message wasn't coming across and you need to spell this out with something like:

I've spoken to you about this before but it seems like I wasn't clear enough. You've saved my mobile number when I called in sick the other day but that's not a work phone and people are only able to contact me for help by phone when I'm actually at my desk. Being reachable at all hours of the day is not something that the IT department offers and if I'm not at my desk there's also nothing I can do for people who call in for help. Even if people claim that they need me urgently or that there's some emergency, do not forward them. Anyone who needs to reach me in an emergency has my number so I don't want you to call me on my cell unless the building is literally burning down.

From this point on I need you to completely stop forwarding people to my personal phone, can you do that?

Under normal circumstances I'd advise some follow-ups before escalating but you've already talked to her several times so you can skip that. The follow-up would go something like:

I thought I made it clear when we spoke [yesterday / earlier] that you shouldn't forward anyone to my personal phone any more. But you've just forwarded [X / 3 people / ...] to me today. What's going on? [pause for dramatic effect]

If it continues, it's time to talk with whoever is managing your receptionist because ignoring reasonable requests that you are well within your right to make is just downright bizarre behaviour.

As for what to do with the people who still reach you, gnasher729's advice is spot-on. All you do is tell them that you're unable to help right now. If the procedures for contacting your department are lacking or unknown with the users you can add some info on how to contact you when you're not in whether that's email or an incident tracker.

I wanted to ask if I have the right to ask for a company phone specific for the purpose to receive calls transferred from the receptionist.

Sure, but that's not your actual problem and it's a fair bet that you're not being paid to provide that kind of availability. Only taking calls when you're at your desk was presumably fine for your position. So why subject yourself to the added stress of getting called when you're not in the office or otherwise unable to help?

The only thing you need to be doing is going back to the receptionist and stating clearly and in no uncertain terms that she should stop forwarding people to your personal phone. You claim to have done so before but clearly the message wasn't coming across and you need to spell this out with something like:

I've spoken to you about this before but it seems like I wasn't clear enough. You've saved my mobile number when I called in sick the other day but that's not a work phone and people are only able to contact me for help by phone when I'm actually at my desk. Being reachable at all hours of the day is not something that the IT department offers and if I'm not at my desk there's also nothing I can do for people who call in for help. Even if people claim that they need me urgently or that there's some emergency, do not forward them. Anyone who needs to reach me in an emergency has my number so I don't want you to call me on my cell unless the building is literally burning down.

From this point on I need you to completely stop forwarding people to my personal phone, can you do that?

Under normal circumstances I'd advise some follow-ups before escalating but you've already talked to her several times so you can skip that. The follow-up would go something like:

I thought I made it clear when we spoke [yesterday / earlier] that you shouldn't forward anyone to my personal phone any more. But you've just forwarded [X / 3 people / ...] to me today. What's going on? [pause for dramatic effect]

If it continues, it's time to talk with whoever is managing your receptionist because ignoring reasonable requests that you are well within your right to make is just downright bizarre behaviour.

As for what to do with the people who still reach you, gnasher729's advice is spot-on. All you do is tell them that you're unable to help right now. If the procedures for contacting your department are lacking or unknown with the users you can add some info on how to contact you when you're not in whether that's email or an incident tracker.

I wanted to ask if I have the right to ask for a company phone specific for the purpose to receive calls transferred from the receptionist.

Sure, but that's not your actual problem and it's a fair bet that you're not being paid to provide that kind of availability. Only taking calls when you're at your desk was presumably fine for your position. So why subject yourself to the added stress of getting called when you're not in the office or otherwise unable to help?

The only thing you need to be doing is going back to the receptionist and stating clearly and in no uncertain terms that she should stop forwarding people to your personal phone. You claim to have done so before but clearly the message wasn't coming across and you need to spell this out with something like:

I've spoken to you about this before but it seems like I wasn't clear enough. You've saved my mobile number when I called in sick the other day but that's not a work phone and people are only able to contact me for help by phone when I'm actually at my desk. Being reachable at all hours of the day is not something that the IT department offers and if I'm not at my desk there's also nothing I can do for people who call in for help. Even if people claim that they need me urgently or that there's some emergency, do not forward them. Anyone who needs to reach me in an emergency has my number so I don't want you to call me on my cell unless the building is literally burning down.

From this point on I need you to completely stop forwarding people to my personal phone, can you do that?

Under normal circumstances I'd advise some follow-ups before escalating but you've already talked to her several times so you can skip that. The follow-up would go something like:

I thought I made it clear when we spoke [yesterday / earlier] that you shouldn't forward anyone to my personal phone any more. But you've just forwarded [X / 3 people / ...] to me today. What's going on? [pause for dramatic effect]

If it continues, it's time to talk with whoever is managing your receptionist because ignoring reasonable requests that you are well within your right to make is just downright bizarre behaviour.

As for what to do with the people who still reach you, gnasher729's advice is spot-on. All you do is tell them that you're unable to help right now. If the procedures for contacting your department are lacking or unknown with the users you can add some info on how to contact you when you're not in whether that's email or an incident tracker.