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Aug 24, 2016 at 13:35 comment added Jasmine Thank you! I'm wondering if it could be that they perceived it to be an excessive frequency of emails (although only about once every 2-3 weeks), and that it wasn't necessarily the actual content that led to this response, so it could be a good idea to send slightly less often/only for more serious issues.
Aug 24, 2016 at 9:24 history answered Kilisi CC BY-SA 3.0