Timeline for At delivery time, client criticises the lack of some features that weren't written on my quote. How to react?
Current License: CC BY-SA 3.0
22 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Feb 16, 2017 at 18:08 | comment | added | Syntax Junkie | Two thoughts not worthy of a full answer: (1) Ask them: "Why did you expected that E, F, & G would be included?" (2) Joel Spolsky gives a (somewhat) humorous account of this common phenomenon: “We built it exactly the way they wanted. The contract specified the whole thing down to the smallest detail. We delivered exactly what the contract said. But when we delivered it, they were crestfallen.” His advice: Get used to it. Customers don't know what they want. Even when they do, they don't have the skills to express it. (joelonsoftware.com/2002/02/13/the-iceberg-secret-revealed) | |
| Nov 11, 2016 at 14:05 | history | tweeted | twitter.com/StackWorkplace/status/797077763882680321 | ||
| Nov 11, 2016 at 3:02 | review | Close votes | |||
| Nov 11, 2016 at 15:57 | |||||
| S Nov 10, 2016 at 23:44 | history | mod moved comments to chat | |||
| S Nov 10, 2016 at 23:44 | comment | added | Jane S | Comments are not for extended discussion; this conversation has been moved to chat. | |
| Nov 7, 2016 at 22:50 | history | edited | Mik378 | CC BY-SA 3.0 |
deleted 1 character in body
|
| Nov 7, 2016 at 22:38 | answer | added | Joel Huebner | timeline score: -2 | |
| Nov 7, 2016 at 22:23 | answer | added | Jay | timeline score: 4 | |
| Nov 7, 2016 at 20:31 | answer | added | Dunk | timeline score: 0 | |
| Nov 7, 2016 at 16:36 | history | edited | Giacomo1968 | CC BY-SA 3.0 |
deleted 50 characters in body
|
| Nov 7, 2016 at 14:34 | history | edited | Mik378 | CC BY-SA 3.0 |
added 179 characters in body
|
| Nov 7, 2016 at 10:38 | comment | added | Brandin | "A few hours of coding" - what about testing, deployment, etc.? | |
| Nov 7, 2016 at 9:12 | comment | added | kungphu | "Give them free work to keep the client" is an understandable but realistically awful idea. It sets the precedent of "if we complain, he'll do it at no charge." Even letting a client haggle on your time spent is bad; this is worse. | |
| Nov 7, 2016 at 2:13 | answer | added | Viktor Toth | timeline score: 44 | |
| Nov 6, 2016 at 22:41 | vote | accept | Mik378 | ||
| Nov 6, 2016 at 22:07 | review | Close votes | |||
| Nov 7, 2016 at 14:30 | |||||
| Nov 6, 2016 at 21:40 | answer | added | Vietnhi Phuvan | timeline score: 24 | |
| Nov 6, 2016 at 21:28 | answer | added | Kilisi | timeline score: 252 | |
| Nov 6, 2016 at 21:02 | answer | added | keshlam | timeline score: 4 | |
| Nov 6, 2016 at 21:01 | history | edited | Mik378 |
edited tags
|
|
| Nov 6, 2016 at 20:59 | answer | added | paparazzo | timeline score: 3 | |
| Nov 6, 2016 at 20:52 | history | asked | Mik378 | CC BY-SA 3.0 |