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Feb 15, 2017 at 17:05 comment added David K I would also make sure you have in writing when you are told to prioritize calls over your regular work. You don't want to show up in a performance review and be accused of not doing your job.
Feb 15, 2017 at 16:58 history edited paparazzo CC BY-SA 3.0
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Feb 15, 2017 at 16:33 history edited paparazzo CC BY-SA 3.0
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Feb 15, 2017 at 16:23 comment added JohnHC Further to this, ensure that when you get bumped to taking calls you respond with an email detailing work that will be set aside. If it is happening daily, keep a weekly log instead.
Feb 15, 2017 at 16:14 history answered paparazzo CC BY-SA 3.0