Timeline for Ensuring fair distribution of clients in a commission work environment
Current License: CC BY-SA 3.0
20 events
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| Apr 18, 2017 at 7:00 | comment | added | Teacher KSHuang | @Goofy_Phie. Exactly, the one with the bigger client base would benefit more. So how much benefit do we let the stylist have and how much of it do we keep for ourselves as the salon? How can we develop a system with features that benefits the salon, the client and the stylists all equally, all at the same time? | |
| Apr 14, 2017 at 12:53 | comment | added | Goofy_Phie | don't worry about my salon, let us just see this as discussion, in the end, i definetely will consider all the suggestions i get from here. back to the case, I do agree the happiness of salon is more important, but the happiness of one workplace consist of / build up from the individual happiness. "a" definitely would be angry, more over it could happened again when she finally in the top queue and suddenly another client come and pick other stylist. this way, the one with more client base (the senior one) would benefit more from this. | |
| Apr 14, 2017 at 12:18 | comment | added | Teacher KSHuang | Heh, I agree, as "a," I would be angry, too. But to me, the happiness of the "salon" and the group as a whole is more important than one person. What about "b," "d," "e," and "f"? Before, they had been next in line, but now, someone else has taken their place. But anyway, my suggestions are just suggestions. At the end of the day, this is still your salon :). | |
| Apr 14, 2017 at 10:13 | comment | added | Goofy_Phie | i appreciate your idea, but still for me, i can't accept that scheduled and designated stylist both lose their turn idea. how can we blame/punish the scheduled stylist just because a client designated particular stylist. if the stylist queue a,b,c,d,e,f then come a client and pick c , so now its b,d,e,f,a,c .. if i am 'a' , i will smash and break all the mirrors in that salon :) jk, what i mean is i dont know if i misunderstood you on this case. its diffrent of course if 'c' rejected and give up his/her turn to 'b', if so, i agree 'b' and 'c' have to go back to the end of the queue. | |
| Apr 14, 2017 at 8:35 | comment | added | Teacher KSHuang | @Goofy_Phie, yes, sorry for the confusion, but for #4, both stylists (the scheduled one and the one designated by the returning client) should lose their turn. As you can see, I have deleted my initial comment because I want to maintain that the client base is the salon's, not the stylists' and I want to maintain fairness for all stylists, not only the ones with a lot of customers. Meanwhile, if you want to understand why the scheduled stylist should lose their turn, too, see my three comments to sleske above. | |
| Apr 14, 2017 at 8:32 | history | edited | Teacher KSHuang | CC BY-SA 3.0 |
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| Apr 14, 2017 at 8:10 | comment | added | Teacher KSHuang | (Cont'd.) If we look at the story of Solomon and the baby, there's precedence for this in history. | |
| Apr 14, 2017 at 8:10 | comment | added | Teacher KSHuang | (Cont'd.) Because technically, no one should be allowed to cut and no one should allow other people to cut, but since we (the salon and stylists) have to respect the client's wishes, we all (the salon and the stylists) take a hit together. Think of it like this: When two people get into a fight, who is wrong and who is right? It's a trick question: No one is wrong and no one is right because both are wrong and both are right. So we must all be penalized for our choice. (Cont'd.) | |
| Apr 14, 2017 at 8:01 | comment | added | Teacher KSHuang | @sleske, I say this because I want to prevent people from cheating the system -- clients and stylists. Think of it like this: even when a client chooses their stylist, the stylist is cutting the line. Should we let them cut? No. That would be unfair to the scheduled stylist. Should the scheduled stylist let them cut? No, that's unfair to the second scheduled stylist in line. So if we (the salon) decide to let the stylist cut and the scheduled stylist also decides to let the stylist cut, then we need to be fair the second scheduled stylist in line. (Cont'd.) | |
| Apr 14, 2017 at 7:53 | comment | added | Teacher KSHuang | @Goofy_Phie, for #3, I was saying sometimes a client is new, but perhaps they have a friend who is a stylist at your salon and had been introduced by this stylist. In this case, I would still treat the client as new and not let the client choose their stylist friend. We want to be fair to all our stylists, and not only give stylists clients because they have more friends. | |
| Apr 13, 2017 at 13:34 | comment | added | sleske | Interesting system. However, I don't understand why, when a client asks for a certain stylist, both that stylist and the scheduled stylist should lose their turn. Why can the scheduled stylist not just get the next client? Your system seems unfair to the scheduled stylist, who lose their "slot" even though they did nothing wrong. | |
| Apr 13, 2017 at 12:28 | comment | added | Goofy_Phie | #4. what do you mean by designated stylist and scheduled stylist? when returning clients choose their stylist, should that stylist lose their turn and goes back to the end of the queue or not. (i read its diffrent with the one you post in the comment above, where you said that returning client would not end the particular stylist turn to encourage them increasing the client base) | |
| Apr 13, 2017 at 12:21 | comment | added | Goofy_Phie | thankyou, i am little bit confused on what you said in #3, the new client cannot choose but can reject the stylist, later you said "even has been introduced by a particular stylist don't let the client choose)" , what i have done now is all new clients(unique visitor/new client base) let my cashier picked a stylist for them based on the turn. new client generally just obey what we give them. | |
| Apr 13, 2017 at 11:57 | comment | added | Teacher KSHuang | And this is also important, but to a lesser extent: By making both stylists lose their turn, you are giving them a chance to develop rapport with each other by learning to give-and-take (similar to siblings). | |
| Apr 13, 2017 at 11:57 | comment | added | Teacher KSHuang | And if you think that my rules about cutting in are too harsh, know that I took them from a board game that is for players ages six through adult, so if children can play by these rules, then adults can, too. Plus, cutting in (and letting people cut in) is (almost) always wrong, so of course, there should be a penalty :O :D. | |
| Apr 13, 2017 at 11:53 | history | edited | Teacher KSHuang | CC BY-SA 3.0 |
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| Apr 13, 2017 at 11:48 | history | edited | Teacher KSHuang | CC BY-SA 3.0 |
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| Apr 13, 2017 at 11:40 | history | edited | Teacher KSHuang | CC BY-SA 3.0 |
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| Apr 13, 2017 at 11:31 | comment | added | Teacher KSHuang | My mom used to own a couple of (successful) salons and this is how she used to do it. I manage teachers at an English language school now and this is how I do it as well. Your name, your brand, your reputation is your single, most important asset and so you must protect it at (almost) all costs. | |
| Apr 13, 2017 at 11:30 | history | answered | Teacher KSHuang | CC BY-SA 3.0 |