I'm applying to a customer service position and organizing my cover letter and resume in the process of doing so. My resume currently contains about 5 years of steady employment history. Unfortunately, my last direct customer service job (one that would showcase answering phones/using Point of Sale software) was shortly out of high school and is on the far side of a year of bouncing between jobs every few months.
Is it going to generally be better for me to include the customer service experience and leave a 1-year gap, include the customer service experience and fill in the series of jobs I went through, or leave the customer service experience off entirely? If I leave the customer service experience off my resume, is it a poor choice to mention it in my Cover Letter?