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Crosscounter
  • Member for 10 years, 1 month
  • Last seen more than 2 years ago
  • Toronto, Canada
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How to handle incompetent/aggressive customers incapable of describing a problem?
Great answer although it may be impractical to deploy this level of service on all interactions. But it is still good to keep in mind: metrics show the average, but customers experience the extremes - both good and bad.
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