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The key cap of my employer's laptop popped off. If I report it to my employer, am I responsible for the cost of fixing the damage?

I know that large companies have It departments for dealing with issues like this but I work for a startup and I'm in my notice period, and I'm concerned they'll try to make me pay for it even though it happened due to being a used laptop and experiencing wear and tear.

I already declined an offer from my boss to buy the laptop so I think he wants to recoup the cost of the laptop.

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    There are two different questions here: who is responsible, and how to best handle it. As the company is entirely responsible (it's their property and this isn't inentional damage), if you are on some sort of thin ice this may not be best to bring anyway and just eat the cost of key replacement. So why would you be worried to raise that?
    – Aida Paul
    Commented Oct 11, 2023 at 9:59
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    Can you just pop it back into place?
    – Player One
    Commented Oct 11, 2023 at 10:07
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    "Hey Boss, this thing I was provided by the company broke, what should I do?" - Seems like the most efficient way to get an answer.
    – joeqwerty
    Commented Oct 11, 2023 at 13:41
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    Don't overthink it. Regular wear and tear is normal and it is employer`s responsibility to fix it
    – Strader
    Commented Oct 11, 2023 at 17:39
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    This is not different from asking "Is an employee responsible for damage to their employer's office chair due to wear and tear?" and unless there is some significant recklessness involved the answer is a clear no.
    – hlovdal
    Commented Oct 11, 2023 at 21:15

5 Answers 5

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The key cap of my employer's laptop popped off. If I report it to my employer, am I responsible for the cost of fixing the damage?

No. You are not responsible.

Try not to anticipate problems. Report the issue simply as a matter of fact and ask what should be done.

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    Since this is located in Germany, I am pretty confident that the Laptop is a) already "abgeschrieben" (worth 0 Euros) and/or b) covered by insurance. And even if it wasn't: It's a tool. No carpenter that is employed will pay for a broken saw out of his own pocket. They would probably even have a hard time making OP pay if he did it intentionally.
    – Fildor
    Commented Oct 12, 2023 at 6:25
  • @Fildor since this is located in a startup in Germany, I am pretty confident that the managment is trying to offload every substantial cost to the employees (implicityl or explicitly), while retaining some nice numbers for themselves and the company, to keep on having access to easy credit, hanging strong on the ignorance of employees of their rights.
    – EarlGrey
    Commented Oct 12, 2023 at 13:30
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    @EarlGrey I bet they'll try something fishy, but let's give them a chance to be better than our experiences :)
    – Fildor
    Commented Oct 12, 2023 at 13:43
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    @Fildor You bet? Based on what evidence? This appears to be OP's first job - since they're clearly unaware of how these things work normally. Chances are far greater OP is freaking out about nothing... it's a keycap - they're made to come off. Unless OP did do something they aren't supposed to (I've never had a keycap just come off on it's own), they have absolutely nothing to fear here.
    – SnakeDoc
    Commented Oct 13, 2023 at 18:04
  • @SnakeDoc based on experience with Startups. But as I said: I am also willing to be positively surprised. And also, yes, it's just a freaking keycap. Viel Lärm um Nichts.
    – Fildor
    Commented Oct 13, 2023 at 18:08
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No, making employees liable for damages to work equipment is very difficult in Germany. It's pretty much impossible unless the employer can prove that the employee acted grossly negligent or maliciously.

But that doesn't necessarily stop them from trying. Inexperienced employers (like most startups) might try because they don't know better. Experienced employers dealing with lowly educated employees might also try occasionally because they hope their employees don't know better.

In that case, the escalation path I would recommend is:

  1. Googling relevant court cases and showing them to the one making the demand
  2. Contacting the Betriebsrat
  3. Contacting your trade union
  4. Contacting a lawyer
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    What is the Betriebsrat ? Commented Oct 11, 2023 at 15:04
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    @Job_September_2020 It's a German thing. An elected council of workers that enjoys certain privileges enshrined in German labor law. They represent the interests of the workers to the company leadership. One of their duties is to complain if any internal or government regulations for how to treat employees are violated. So if you as an employee think the employer is crossing a line, then the Betriebsrat is a group of colleagues who (should) have your back and speak up for you. More info: en.wikipedia.org/wiki/Works_council#Germany
    – Philipp
    Commented Oct 11, 2023 at 15:14
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    Not all companies have a Betriebsrat. Smaller companies like startups typically don't.
    – Stefan
    Commented Oct 11, 2023 at 19:54
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    ^^ this. Also, 4. should be 1. (and every employee should have a Arbeitsrechtschutzversicherung - tested it, so you don't have to ;) Recommend it, 10/10 )
    – Fildor
    Commented Oct 12, 2023 at 6:29
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    This question seems to be getting ahead of itself. The OP hasn't been asked to pay for the damage. The first action should be to inform the OP's manager of the problem and ask about getting it repaired or replaced. Turning up at your manager's door with a bunch of legal documents or a representative from the trade union is unlikely to result in a fast repair and will probably annoy your manager (even if legally they can't do anything to you in response).
    – Stuart F
    Commented Oct 12, 2023 at 15:46
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The general rule in most places is so long as the wear and tear is reasonable, then it's the Employers problem.

For example - I have a laptop and over time (due to lots of use) the mousepad stops working - then it's my Employers problem.

The exception to this is when the wear and tear is due to non-work related issues or negligence.

For example - I take my laptop to my local school fair, to play music for a dance - someone spills juice on it - This is my problem, since I wasn't using it for Work related purposes.

Or - I'm at home, I've left my work laptop on the floor and my toddler gets a hold of it and starts bashing it with a wooden hammer - this is my problem since I was being negligent with it.

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    I see nothing wrong with this answer in principle, but it seems to answer a different question. Wear & tear, which OP is clearly asking about, is damage that naturally and inevitably occurs as a result of normal wear or aging, according to Wikipedia. This kind of damage is clearly (very much so in Germany) not the employee's issue. The examples here are certainly not in that category.
    – AnoE
    Commented Oct 12, 2023 at 7:25
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    @Anoe I think those examples are being provided as counterexamples, not as examples of normal wear and tear.
    – barbecue
    Commented Oct 12, 2023 at 19:33
  • Ah you're right, reading it more carefully your interpretation is fine.
    – AnoE
    Commented Oct 13, 2023 at 9:24
  • Generally agree with the principles, but for the specific case of the third example, if my employer expected me to take the laptop home to do work then I'd expect them to accept at least some of the liability for avoidable accidents and / or lapses of judgement in the home environment.
    – mclayton
    Commented Oct 13, 2023 at 12:56
  • Example / True Story - I took my work laptop home one evening, put my bag on the floor outside to unlock my front door, and promptly forgot about it. I suddenly realised later that evening but it had already been stolen by a passer by. You could argue that was me being careless and I should pay to replace it, or maybe my employer should recognise there's a risk of avoidable loss / damage when it leaves the office, but it's infrequent enough that they can more easily absorb the cost rather than tap the employee up for half or more of their monthly salary. In my case, they replaced it.
    – mclayton
    Commented Oct 13, 2023 at 12:57
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As pointed out in other answers, wear and tear of work equipment is generally the employer's problem. In specifically, the law is even more in the employee's favor: In general, employees are only (fully) liable for gross negligence.

It is well-established by court precedent that for all activities that are part of an employee's duty, the employee is not liable for damages, even if the employee was negligent - unless the employee was significantly negligent (or acted with malice). The German Wikipedia article on Arbeitnehmerhaftung explains this in more detail. Even in case of significant negligence, liability is often limited.

Additionally, in your case it is not even clear you caused the damage (as the laptop is used, and may have been damaged by the previous user). So to make you liable, your employer would need to establish that

  • you actually damaged the laptop, and
  • you did so out of negligence (i.e. it was not just regular wear)

No employer is going to bother with that, they will just eat the cost.


To address your specific concerns:

I know that large companies have It departments for dealing with issues like this but I work for a startup and I'm in my notice period, and I'm concerned they'll try to make me pay for it [...]

Try not to worry about problems before they become relevant :-). If your company does not have a dedicated IT department, they must still be someone who is responsible for the equipment. Find out who that is, talk to them, and hear what they say.

I already declined an offer from my boss to buy the laptop so I think he wants to recoup the cost of the laptop.

While that is possible, it does seem rather far-fetched - a) a used laptop is not worth a lot, so there is not a lot to "recoup" anyway, and b) your boss will not be able to claim the full cost of the laptop if only one key is damaged.

Also, it is equally possible your boss just wanted to do you a favor by offering you a laptop for little money.

While it is good to try to anticipate problems, try to not assume the worst :-).

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From a combination of legal and practical hurdles, an employee is rarely liable financially for anything but wilful damage.

Legally, a duty to take reasonable care of goods exists, but reasonable care isn't synonymous with the absence of damage to the goods, and the standard of reasonable care to which an employee will be held is low and basically amounts to not doing anything deliberate to damage the goods.

The reason this policy exists is twofold.

Firstly, employees are often in charge of goods whose value is completely disproportionate to the employee's own resources, and the courts are unwilling to get involved in an overall arrangement which essentially consists of employers handing out valuable and delicate goods to paupers, and then trying to squeeze those paupers dry when something accidentally goes wrong.

Secondly, the employer has relatively arbitrary power to compel expensive goods to be handled and used in circumstances where risks are obviously non-zero, including in circumstances where it may make overall sense for the employer to take the risk (given the value of the work done, and the potential to pool many risks), but it wouldn't make sense for the employee to take that risk. The employee usually isn't in a position to evaluate and manage the risk, or to decide whether to accept the risk. For this reason, courts don't tend to consider the employee as the appropriate party to bear the risk.

Practically, an employer may have considerable difficulty proving the circumstances in which damage occurred - often, the only evidence may be from the employee who the employer is alleging caused the damage.

Conclusion

In terms of a direct answer to the question, no, employees are certainly not liable for "wear and tear".

But employees are also not generally liable for any accidental damage, even if it isn't wear and tear. Whatever the employer gets back, is what it is.

It would be for a judge to decide whether particular circumstances fell below the standard of the employee's duty to take reasonable care of the employer's goods, but that is a very low standard.

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