I worked in retail, to be exact a cashier at an upscale grocery store, I had a situation where I was asked by a customer for help finding a product for him, I went to show him where the produce was on the shelf and the customer leaned forward and grabbed me, by giving me a tight hug, and said he would see me at my check out line I was shocked and scared, I was not sure how to respond in the moment so I just walked away and went back to my register, turned off my light and went to my manager.
I was crying and shaky, and I told my manager what happened. I asked if I could just bag or do something, so the customer would not come to check out in my line, unfortunately, my manager did not think the sexual harassment by the customer was a big deal, and told me to go back on my register. The customer came to my line, horrified, he reached across the conveyor belt, and grabbed my breast, and asked me to close my eyes, I moved quickly away, and called for help. I was crying, and my manager still didn't get it. He just stood there and assisted the customer, and then afterwards asked me if I wanted to write up a report.
I was the victim, my manager acted as if the customer was right, and I should have kept serving the customer, I was so shaken up that I didn't know my legal rights here in the U.S. and I wished I had asked them to call the police to write a report. As this same customer came in a week later, and did the same sexual harassment to a coworker of mine. This happened 3 years ago, and still has bothered me a lot. I only have a store report, which might have been destroyed or tossed by now, but part of me out of anger still from what happened wants to pursue legal action. But many have told me its impossible as it has been three years, and there is no evidence other then just one report, which may no longer exist.
Any suggestions, or rather if not legal action, I could pursue any sort of non-profit work to make others in the retail industry aware that sexual harassment is not just from other co-workers but can also be from customers?