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Questions about professional etiquette when communicating via email.

78 votes
5 answers
21k views

Angry email from customer insisting he didn't get a refund [closed]

Yesterday I received an angry email from a Michael (Not his real name of course) who claims I didn't refund him. … So I'm asking what's the best way to communicate with Michael in an email format and if there's anything I can do to help. …
onprofessionalism's user avatar