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Questions about addressing difficult or complicated communication issues in the workplace. Communication in the workplace may take place in many forms (email, phone, face-to-face, IM) and between a variety of parties (coworkers, managers, reports, clients).

3 votes

Coworkers bypass the support ticket system and call me directly for help

I have been guilty of doing just that though I have always been polite (least I could do). Some of the reasons I used to call him directly were: 1. The ticketing system was too complicated (for me at …
Toby Pickles's user avatar