I am currently an employee at a business consulting company. We have several branches and I am a part of a branch in the middle east as a principal consultant. However my direct management is a part of a different office which is also in the middle east.
We have been facing several issues as a team which we talked about together, with three of our direct managers (the management is a bit haphazard and lacking in clear hierarchy).
The main problems we faced, among others, were unkept promises, continuous tight deadlines, being under-staffed, being forced to work unpaid overtime (with working overtime being considered standard operating procedure), lack of recognition, lack of clear assignment, heavy travel rates for long periods, no clear company structure and lack of policy.
We don't really know who to escalate to, since we have no HR department, with HR issues handled by the same three direct managers.
The team is now at a point of breaking and as a last resort they're prepared to send a collective email to the CEO and the second in command, both in different offices. This could lead to the worst of scenarios, but we don't see any other resolution. Would this be a good solution or are there other ways to address it? Will this be seen as mutiny? Also what would be the best approach for this with all parties at different offices?