I work in healthcare in India in sales.
Before joining 'X' organization, a salary included with a variable pay was decided. I agreed to it and signed the offer & appointment letter.
Cut to one month later when I receive my salary, it is 2000 less than expected because of PF and PT deductions (which was decided that my gross will be independent of the deductions, I still go ahead and accept this), but the salary came in with Zero rupees of variable pay.
After asking my HR about the variable pay, the person is reluctant on answering the question in a straightforward way. The HR person is redirecting the work to their senior and won't give me a straightforward answer.
Before joining, it was clear that I will be receiving the variable pay and it has also been mentioned in my offer letter.
I am confused on what exactly should my next steps be?