I recently started looking for a new IT position and have been getting calls from recruiters left and right. Many of these recruiters are Indian and have accents. Normally, this isn't an issue as I have spent many years working with Indians and I'm quite comfortable with their accents. However, I just received a voicemail from am Indian recruiter and I could barely make out some of the conversation due to his thick accent. This isn't the first time it has happened either.
So, what is the most polite way of telling someone that you can't understand someone due to their accent? Should you ask to speak with someone else, or by email? Obviously, I don't want to insult anyone, but I don't want to waste time on the phone when I clearly have trouble understanding them.