I started a new job a couple months ago. The first few months were training where we sat in a classroom with the same instructor each day. The company provides many employee benefits, including medical, dental, vision, and share options, and more.
The benefits are extremely customizable and the system to apply is complex. Employees must login to a website and make a selection to each option before any changes will be applied (so for example you can't just choose how much coverage you want for medication, you have to do everything, including employee shares options). This can only be changed once a year.
This was never made clear to us but there was a deadline to set it up before we got the default package. Now I have the default options which don't suit my needs. I found out because I was almost done the enrolement, with just the last part to go, but couldn't log in to the website the other day. I asked the instructor if there was a deadline we had to apply before and he basically said "I don't know". I contacted HR today and they said there was a deadline and I missed it.
I find this really unfair for several reasons
- I was never told their was a deadline
- I didn't receive my login credentials for the first several weeks
- The instructor actually told the class to wait on doing it as he wanted to explain some options to us, which he never did.
What are my options? What is the best course of actions to get on of my benefits changed? I could have done this all really quickly except they wanted us to make decisions about employee stock in the same application form and I needed more time to research that.
UPDATE: HR got back to me and gave an extension :)