I got a job at a big name MSP (basically IT mercenaries). I was skeptical of MSP work at first but my buddy works on a different team at this office and really likes it, so he put in a good word for me. My position has huge turnover so the company made a 90-day eval to figure out why no one sticks.

First my boss and I were supposed to update the job description to make sure it is accurate to my job experience. The job description says "scheduled on-call rotation", which is not unusual, but in reality the position is unpaid 24/7 on-call. When I pointed this out my boss said "we can't afford to be honest in the job description or no one will apply to 24/7 on-call, we're not changing the job description, let's move on."

Finally we were supposed to discuss ways to improve the position. I said we should clarify on-call expectations (response time, etc.) then set up an on-call schedule. She sighed and said "you're on-call 24/7, end of discussion", got up from the table and walked out. I waited a minute, picked up the eval sheet and went back to my desk.

This was a couple weeks ago, we usually get along and her attitude towards me hasn't changed or anything. But she added an "EVAL DUE" event to my calendar for this coming Wednesday and mentioned HR is still waiting on her to turn in the eval. How can I explain to my boss that I feel deceived, not confident the job will improve and that it needs better work/life balance? Failing that, what can I do about it?

I got a job at a big name Managed Service Provider (basically IT mercenaries). I was skeptical of MSP work at first but my buddy works on a different team at this office and really likes it, so he put in a good word for me. My position has huge turnover so the company made a 90-day eval to figure out why no one sticks.

First my boss and I were supposed to update the job description to make sure it is accurate to my job experience. The job description says "scheduled on-call rotation", which is not unusual, but in reality the position is unpaid 24/7 on-call. When I pointed this out my boss said "we can't afford to be honest in the job description or no one will apply to 24/7 on-call, we're not changing the job description, let's move on."

Finally we were supposed to discuss ways to improve the position. I said we should clarify on-call expectations (response time, etc.) then set up an on-call schedule. She sighed and said "you're on-call 24/7, end of discussion", got up from the table and walked out. I waited a minute, picked up the eval sheet and went back to my desk.

This was a couple weeks ago, we usually get along and her attitude towards me hasn't changed or anything. But she added an "EVAL DUE" event to my calendar for this coming Wednesday and mentioned HR is still waiting on her to turn in the eval. How can I explain to my boss that I feel deceived, not confident the job will improve and that it needs better work/life balance? Failing that, what can I do about it?