I work in a business where I oversee some social media, trying to get positive reviews, etc. I noticed what a sub prime review of our company on Google - it's 3 stars. So it's not the end of the world, but it's not 5 stars.
The review was left by an employee in another department.
I don't want to get this person fired, but I don't want to have a 3 star review online.
How should I handle this?
I have never met the employee in question. I rarely speak with his manager. I am under a manager, but my manager is fairly new to the business.