I work as a team leader in a team of 6 (2 very senior devs, 1 senior dev, 1 medium level dev, 1 junior dev and 1 senior graphic designer). Our client has his own internal team of 5 (1 architect, 2 senior devs and 2 junior devs).
The performance and the skills of the internal team are extremely low (commits that don’t compile, even tags, merges that break/remove working functionalities and that reach production untested, nonsense questions, months to complete simple changes, etc.) and we are always fixing their poor work. For example:
- We fixed dozens and dozens of bugs opened in the last year and a half and that were assigned to the internal team, spending less than 30 minutes on each (even in the part of the project we have never worked on before);
- A project was assigned to the internal team and was estimated at 3 months: after 6 months they admitted they were unable to complete it, so the client assigned it to us. In 6 months they did less than 10% of the required work. In a month and a half we closed this project;
- We had to spend more than a week to fix a mess in SVN they created
From the beginning of this year, the client more or less bypassed his own team and assigned everything directly to us (in fact our team will soon grow by at least 4 devs). The other team didn’t take it well and are trying to sabotage us; we need them to contact other suppliers because for their internal policy; 2 suppliers cannot speak directly without client mediation and they literally take weeks to simply forward an email. When we need clarifications on code they developed, they are elusive and don’t provide any useful explanation. They didn't give us resources or privileges that we required in order to complete our tasks, etc.
The client is well aware of the situation but he seems he wants to do nothing to solve it. Does anyone who went through a similar situation have some advice on how to solve this problem?