I am working in a team where we regularly need to process raw data from our business units. This requires multiple manual steps (export from system A to system B, etc.) which are quite repetitive and time consuming.
The management has identified this weakness. Therefore I have been designed to set up an improved process with almost no manual intervention.
I have successfully implemented this new process but there remain a problem:
- How should I deal with my colleagues which refuse to use this new process?
Why not using the new process?
Some colleagues are "old school" and prefer to do exactly the same work without experimenting something new even when they know the benefits. Furthermore, they probably feel that I “steal” them their work, which makes them less essential for the company.
Is it a problem?
Basically I can just ignore my colleagues that are still doing inefficient work, because this a problem for the management to identify and react to such cases. At the same time I have an incentive to ensure that my new process has a good acceptance in the team.
Let's convince my colleagues
I tried to convince my colleagues by showing them the benefits for them from the new process (they can focus on their core expertise) and explaining them in an understandable way how the new process works (to avoid the “black box” feeling).
What is the best way to address this problem with my boss?
As a side remark:
- the old process can not be disabled
- we all share the same boss
- the process is already in place for 3-4 months (it was communicated one year in advance that the process would be improved)