I am working for a consultancy firm. I have been employed at the client location as a consultant on contract basis. I report directly to a client manager and we don’t have any other reporting manager from my employer's side. Client feedback and client satisfaction is the only factor affecting extensions to our contract and decides promotions and salary hikes etc.
I would like to get true and real feedback from the client manager about my performance, how satisfied they are, what are the things that I have done well and things they would like me to improve.
My intention here is
- To meet the client expectations
- Get feedback directly from client instead of via my employer.
- Get the feedback before it influences the employer and client decisions about my next assignments and contract extensions.
How should I go about that?
In my experience some clients try to be nice and don’t want to give negative feedback directly. However the same feedback will be conveyed to my employer. I want to get that feedback early enough to work upon it.