I work as an IT helpdesk contractor in a large corporation. We basically have to help users with resetting their passwords, switching out broken stuff, so nothing fancy.
Sometimes I get into smalltalk with the employees there, which is okay because we might be in a similar position in the value chain, but I have a hard time reacting to statements from executives, like "I wish I knew how you guys did that".
They are obviously simply being nice, because they honestly couldn't care less about an obscure windows setting, and I am completely fine with it.
I know that if I did not do my job they also could not work, so they are depending on me, which would implicate that my work is really important.
On the other hand they are doing work that has higher impact, and therefore are much more important and valuable. I am also completely fine with this.
I can think of only one way to react to the previous statement, but it is simply wrong:
Ahh, it's nothing, you could do it yourself if you wanted to.
This is simply degrading my work, and saying that I shouldn't even be paid to be here.
What would be a nicer way to react than this? Actually I'm more interested in the mindset about how I can think about my job in the right way, and I can react better in every small talk situation.