Three weeks ago I started a job working in a liquor store. For the past several years I have held office jobs and working retail is a lot different. For example we don’t have computers to search things or written documentation. I enjoy the job very much (very nice change to not be stuck behind a desk 9-5) and I think I’m doing it well.
The other day the head manager came in and asked if I had a few minutes to speak with him. It was probably closer to an hour, but he talked about several subjects. The way he was speaking seemed like there was something wrong, but he spoke in a way with very few specifics.
He said that 5 coworkers had said “I ask why a lot” (and named those 5 people). A few things that concern me
I do not believe I ask “why”. If I’m getting paid and what they are asking me to do is legal and moral, I do not care what I do at work. I may as HOW as I want to make sure I’m doing it right.
Is it a problem or should I change something, if yes, what?
If several coworkers had the same problem with me, I’m a bit uncomfortable no one ever mentioned anything to me.
During the meeting with the main manager, I mentioned that I was unaware that I asked “why” a lot and he said it’s not just why but asking questions in general.
Just before we closed the store, I asked a coworker who had said this in private, and he said it’s not a problem but I do ask a lot of questions about the cashing out procedure. I do ask a lot of questions about the cashing out procedure because it’s very long and complicated. For example one part of it is to print several receipts from several printers and it makes a difference when we rip the page (for example receipts A,B and C get printed from printer 1, but you need to rip the paper after receipt A but must print B and C together without ripping the paper).
In two past jobs I had experience where my manager mentioned I asked a lot of questions. One said “I am definitely not afraid to ask questions” and that was all he ever said about it. The other work place was a very toxic environment and the manager complained in two performance reviews that I asked a lot of questions (but after the first I made a point of not to ask any questions, so I don’t think this was a legitimate concern). But most jobs I have no one has said I ask a lot of questions.
If there is something wrong with what I’m doing, I would like to fix it.
I don't believe I ask the same question more than once. I also wonder if it's my personality to make things a question. For example the same guy had taken out the garbage by himself the past 3 days and I said "are you sure you don't need a hand with that?" which technically is a question. I could've said "let me do that" or just remembered to do it before him.