I work in healthcare administration and have a lot of clinical experience (about 15 years). My team has 2 new graduates and one person (I will call her Emma) with some experience (a couple of years).
Our previous boss would favor Emma. He would make up rules on the spot and enforce them inconsistently. He quit about 6 months ago when upper management became aware of these practices.
The new boss does not have a background in our Healthcare field. Emma has been taking advantage of this, and feeding him suggestions which he simply carries out.
As a result, tasks are being ignored and staff is not available on call when they should be. My suggestions are ignored despite my experience. This chaos came to a head a few weeks ago when no one was available on a weekend. Inquiries from other departments were dismissed as well.
The situation has got worse as Emma's attitude has spread to the rest of the team, and nobody is being held responsible for their actions. I have spoken to my coworkers, but I am being countermanded by Emma, and thus I am ignored.
What steps should I take to restore order to this group?