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6

None of the posted answers actually solve the clients problem. Whether the client has the data backed up or not is irrelevant. They already have a solution for that. I would advise to find a third-party API utility mapping service that they can use. Try googling 'digital utility system maps api' or similar. Hit the API service to pull map data and provide ...


9

It's disheartening to see yet another company that doesn't have current and validated backups of their data. I'm assuming this company doesn't, otherwise you wouldn't be asking the question. If they don't have current and validated backups of their data then they really only have a few choices: Pay the ransom and hope that they can decrypt/recover the data. ...


1

I assume the client has already assessed the financial and legal impact of the attack and the effect on the client's customers. Assume for now that you don't get that recent data back. You might do, but don't assume a thing. The first port of call is to engage the services of consultants to help the client through this process. There's been more than a ...


-2

Generally: do NOT pay. The criminals are as likely to just take the money and run, or use the "key" to install more backdoors for future attacks. Get a good team of engineers in place to purge the entire network of any malware, which probably means completely wiping and reinstalling every single computer (from workstations to servers, including (even ...


10

As a slight frame challenge to the question, I have a suggestion. Step back from the argument, and determine what meaningful objective you and your team can focus on. The reason why you're all disagreeing on how "good" the reports need to be is that there doesn't seem to be any correlation between report quality and any goal or objective you have. Ask ...


2

Tell them how much is done and how much is remaining. Give a realistic estimate from today. If they get angry, simply say that due to the changing requirements the scope got bigger and thus you haven't been able to deliver. If there's something else that's causing this delay, simply say that you're sorry and give a date. It's also reasonable to be able ...


4

An additional, important piece here is to communicate clearly when new requirements are added (because there will always be gray areas in contracts). You can say something like: This requirement was not included in my original time estimate, and I will need to evaluate the effort required to fulfill it. Depending on the size, it may have to be deferred ...


4

I feel this is a combination of my and my client's fault (mostly mine), but how do I deal with them? Do I just say sorry and keep working? Try to explain what's happening and why things have taken so long? You say you already finished the app, so I suggest you deliver it and put an end to this stressful situation you were in, and move on. Make sure you get ...


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