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4

Before I give an answer, here is a question: What is your role in the company? If you are an engineer: This is not your problem. Tell the client to talk to sales or project management or whoever and arrange it with them. Those people have expertise in things like project priorities, overarching UX design, and so on, and if the client's ask ...


3

Remember - the customer is always right. That is if the customer pays for it. And it seems that you are not talking to a customer actually, but to an employee. It happens not rarely that an employee doesn't like the software, or doesn't like their job using the software, so what they do is moan and moan and moan about it. A talk with their boss about the ...


8

Keep your eye on the ball There are people in the world that will just never be satisfied. There is nothing you can say or do that will change this. No matter what you give them, they will want more. You just need to accept that. How are your other customers? If you only have one dissatisfied customer in a sea of 100s of happy ones, you're doing pretty well. ...


2

OK.. so you've got a paying customer (and you mention this is SaaS so I assume they are paying ongoing) who is asking for features, you aren't providing all the features they're asking for and are surprised when the meetings focus on what you haven't achieved and you're hurt that aren't receiving enough gratitude? Every time when we do a new release, and we ...


15

First, it is probably not your job to get this person to ask for less. It might be your job to get this person to be happier with what they are getting. If you have adopted a pattern of trying to talk them out of things they ask for, you are setting up a pattern of opposition and argument instead of teamwork. That doesn't work out well. Here is something I ...


1

Client requests are the best indicators of where to go next in a system. Most will take what you offer for a while and switch when your suite of functions will get superseded by your competitors I am sorry that you feel bad by customer having an keen interest in your system and not looking for a greener pastures. In order not to feel bad, why not charge a ...


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