Questions tagged [process]

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3 answers
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Is implementing a "callback" system a viable solution to high call volumes in a call centre environment?

I manage a team handling inbound calls and we are regularly facing a situation where we are missing incoming calls because our inbound volume is greater than our Tier 1 team can handle. It is greater ...
AsDuskFalls's user avatar
-2 votes
1 answer
310 views

Scope of Product Owner responsibilities/authority in Agile process [closed]

Inspired by: What's the value to be realized in a 'team work agreement'? I am mostly familiar/experienced with Agile in Software Development and Scrum. The question was regarding a Product ...
GCon's user avatar
  • 107
6 votes
2 answers
575 views

What are some good questions for gauging what various software teams are like to work with? [duplicate]

I'm interviewing for software engineering positions for multiple different teams at a single large tech company, where cultures can be quite different among teams. In these interviews, what would be ...
Curious's user avatar
  • 137
3 votes
2 answers
448 views

Do leadership silos have a chance of being removed when the product stabilizes?

Background: I've worked in an Indian startup where the engineering VP was directly in control of his team of 11 members. Even if he appointed team leads, they never had any decision-making capability ...
Julia's user avatar
  • 1,112
5 votes
4 answers
651 views

How do I enforce process without support from management or peers?

How do I say yes to "Do I really have to file a ticket ?" without support from management or even QA team ? I'm a team lead for a software development team. I have a product manager that ...
mostafawornout's user avatar
54 votes
6 answers
13k views

How do I get our client to care about unit testing instead of just features and bug fixes?

I am working on a new project and the code is shared and written by at least ten software developers. There are some modules which are readable and there are some parts which are totally spaghetti ...
cixerit231's user avatar
-2 votes
3 answers
298 views

IT Quality Check Responsibilty

We have an IT department that deploys code and applications for the finance department such as automatically updating inventory in a website from our erp system. We usually find that the code deployed ...
Bill Smith's user avatar
4 votes
3 answers
553 views

When to suggest improvements at new job

I've recently started a new job at an advertising agency, one month ago It seems like a good place to work, but they have some very dated ways of doing things when it comes to sharing project folders.....
user avatar
3 votes
2 answers
579 views

How do you keep professional software work sustainable?

Summary question: how can I find/create a workplace where there's enough time to do a good job, learn what's needed, and count on regular hours? Long question/explanation: I've noticed most workplaces ...
Guest3247029's user avatar
5 votes
6 answers
1k views

Should I start a weekly one-on-one meeting with my boss?

I read from this article: One-On-One Meetings – Why They’re Important to You and Your Team that one on one meetings are important for a team, but we don't have such a convention. We have weekly ...
Lerner's user avatar
  • 911
-2 votes
1 answer
348 views

Asking for ID in interview [closed]

I was contacted for customer service representative position in which they are using the telegram app to communicate via messenger no video chat and asking me to scan front and back of my drivers ...
Hilario Velarde's user avatar
-1 votes
2 answers
450 views

How do I deal with my managers' and their inconsistent criticism of my work?

I work in networking support and have 2 middle managers and a project director, I've been in the company for 3 years and change and I've consistently received praise for my performance, capability and ...
Juan's user avatar
  • 117
0 votes
4 answers
458 views

How to ask business colleagues to think more generally and formally about accounting and deliver some rules?

I am a software developer and several of my tasks include the development of software procedures for posting sales, purchases, manufacturing, ordering activities into general ledger (creation and ...
TomR's user avatar
  • 433
5 votes
1 answer
464 views

Why do I always feel so creative and in the flow while travelling and in airplane?

Sometimes I struggle working optimally, but then sometimes I am traveling during the day, e.g. 2 hours by train, waiting 2 hours at the airport, flying for 3 hours and for some reason I get more work ...
ujjain's user avatar
  • 167
0 votes
2 answers
344 views

Is field service support normal for a design engineer? [closed]

I took a job at a small company (as a design engineer) after working for large multinational companies, and something a little more "start-up" (although it had been bought by a large company, not ...
rizz's user avatar
  • 11
2 votes
4 answers
2k views

How to deal with the "star" coworker?

I work with Database Administration and one of my roles is to make the environment safe. But on every company I've worked, there is a "star employee" - A guy that is a Dev normally, with little ...
Green Baloon's user avatar
  • 2,042
79 votes
11 answers
13k views

How to be productive while waiting for meetings to start, when managers are casual about being late

The problem: I cannot work normally when I know I will be interrupted any minute. Example: My manager say we have a team meeting (all 12 members) with the big boss in 14:30. In 14:27 I am already ...
nyagolova's user avatar
  • 1,977
8 votes
3 answers
857 views

How to convince the leadership into taking designer decision with the designer

The problem: Me and my teammates (medium level developers) are constantly rewriting interfaces, because leadership is not involving the company designer when making decisions about the UX. They are ...
nyagolova's user avatar
  • 1,977
1 vote
1 answer
730 views

Do I have the right to request more information about a scheduled interview? [duplicate]

I'm going to have an interview a few days from now (phone-based), but I have not given the information about the interview structure which I was supposed to receive via email. I called back the number ...
Bob's user avatar
  • 2,023
77 votes
15 answers
18k views

How do I deal with a coworker that keeps changing the look of a report I'm building, without documenting the changes in a design template?

Ideally this was to be an easy project. Create a report for a website. Something like this: I am provided a template (drawn up by graphics designer) I implement/update the programming to match (...
dennismv's user avatar
  • 1,511
3 votes
7 answers
694 views

How to manage lack of specs for QA department?

I work at a small company as a web developer. There are 10 developers and 2 QA personel. There are no product owners or project managers. There is one analyst and the CPO. The CPO is quite busy as he'...
user1261710's user avatar
  • 3,783
5 votes
5 answers
3k views

New employer buying out old contract - is it usual to pay personally and be reimbursed?

During the interview session, the hiring manager has told me that she will buyout me in order to join the company ASAP. However, the HR Department has then advised me that it would be appreciated if I ...
Hely's user avatar
  • 59
0 votes
2 answers
624 views

The employer is taking a long time to respond? [duplicate]

I went for the interview at a police dispatch job in November of 2018 and heard back from them in the beginning of December they were consider a different applicant and will give them a reasonable ...
Koshironeko's user avatar
1 vote
5 answers
2k views

Coworkers not following procedure

I have a supervisor and a coworker who just started doing an aspect of the job, since the old person left. It’s in accounting, so I like things done accurately. The previous coworkers in that position ...
Jay's user avatar
  • 31
6 votes
2 answers
494 views

Monopoly of experienced employees in organization

I am working in an engineering organization where overhauling of parts and new parts are manufactured. This organization has history of more than 50 years with ISO certification and each process has ...
Ahmad Raza's user avatar
2 votes
4 answers
762 views

Should I convince a recently recruited colleague to use the technical tools everyone else use?

I've recruited a junior profile, recently. So far, so good, tenacious, learning and willing to stick the hours to do so. However, one thing is a bit irritating to me and the other members of my team : ...
John Legas's user avatar
  • 1,434
4 votes
3 answers
886 views

Are these requests common before redundancy?

As background, I previously worked in a development role at my current company. A new development role was created last year to solve a set of perceived issues in one of our workflows - due to my ...
user avatar
5 votes
2 answers
544 views

How can I encourage my coworkers to produce better quality code? [closed]

I'm a team lead for a small group of programmers. We share several projects with other teams. Lately the quality of two other teams' code has deteriorated to the point where it is slowing us down and ...
manannan's user avatar
  • 169
-1 votes
4 answers
219 views

Help me find name and position title alongside how to ask for a promotion for this position? [closed]

I'm working as a developer in a small software company (not outsource, product oriented, around 15 employees). In our company most positions are mixed, especially in management. Basically we have CEO ...
nev's user avatar
  • 796
0 votes
2 answers
350 views

Is it ok to ask a question about a specific workflow during the interview?

I have recently received an invitation for an interview by a local bank. It just happens that I am a client of this bank for some years and I am quite familiar with how they work (from a normal client'...
Alexei's user avatar
  • 5,762
8 votes
1 answer
2k views

Why can't I be paid outside of a pay run, when payroll have made an error?

I started a new job back in August and was placed on an emergency tax code for the first couple of months which resulted in paying more tax than I "should". The tax code was rectified in October but,...
dvniel's user avatar
  • 1,973
0 votes
1 answer
112 views

What is the process of updating your home address for your workplace? [closed]

I plan on moving in the next few months to a different state but I will still be employed in the same company. I know this might vary with company, but in general what is the process involved in ...
AbuMariam's user avatar
  • 123
0 votes
2 answers
1k views

What are my option to deal with discrimination on mental health issues during the hiring stage?

I was offered a conditional offer letter, which means that I need to clear all the areas of a background check in order to get the job. However, I did not and after ordering a copy of my background ...
Austin William Styles's user avatar
2 votes
4 answers
254 views

Is it normal for Configuration Management process documentation to be constantly changing? [closed]

I have noticed a re-occurring pattern when working the processes of my software configuration management group which manages many different software baselines; however, I imagine this problem is not ...
John's user avatar
  • 405
1 vote
1 answer
285 views

Reporting low worker utilization

A little background: I work for a large corporation and was tasked to perform a process improvement study on an often overlooked department. This department gets little attention and performs mostly ...
Acumen Simulator's user avatar
10 votes
5 answers
1k views

No process at first developer job - how to dicuss with Management?

Just got my first jr web developer job and I am thrilled!! at least I was - Basically the code has no documentation and the company has basically no sense of process. its me and about 5 other devs ...
user avatar
3 votes
2 answers
909 views

How to handle this recruiter behavior?

I'm a Business ICT student in my last year and I've been contacted by a recruiter but the way he manages his process is disturbing to me. I've never worked with a recruiter before so maybe it's the ...
Hugo's user avatar
  • 147
1 vote
1 answer
557 views

How to mention in my resume that I developed a process

In one of my jobs, I was tasked with developing an agile process for the company. The company did not follow a development process prior to that. The new process I suggested was adopted by the company ...
Raiyan's user avatar
  • 119
-4 votes
8 answers
853 views

What can I do about unnecessary and irrelevant new procedures being applied to me? [closed]

I am unhappy with the new processes in my workplace which I perceive are cumbersome and unnecessary. I have addressed this with my line manager, who refuses to push back further up the chain. Is ...
anon's user avatar
  • 1
3 votes
3 answers
7k views

How can I tell my boss I have not been successful in completing an assignment?

I received an assignment almost 2 weeks ago that I have not been able to complete, due to lack of support, both from inside and outside my company, despite reaching out for assistance both in and ...
Susan H's user avatar
  • 31
12 votes
4 answers
4k views

Negotiating the use of a software with my company

I have been working on improving the current process of tracking launches in my company for the past three months. The major difficulty was to define, locate and use the appropriate data for tracking ...
MopMop's user avatar
  • 1,634
5 votes
1 answer
315 views

Best approach for getting company out of a rut

I've worked as a computer programmer, manager, professional for close to 25 years. My new job has great pay and great people but due to a very odd management style (way too many layers) and years of ...
Raydot's user avatar
  • 216
0 votes
2 answers
696 views

Does receiving copy of dress code mean offer is imminent?

Had an interview with an company, I feel like it went well. At the end of the interview she gave me a copy of the dress code but she said she would give me a call . Would giving a candidate an copy of ...
Jass's user avatar
  • 19
1 vote
1 answer
140 views

Whom to include in initial meeting to discuss process issues

Quick background: I work on a team of two building estimators/draftsmen for a company that is relatively new to manufacturing Pre-Fab metal buildings. The company is still somewhat figuring out who ...
David's user avatar
  • 53
8 votes
3 answers
782 views

How to convince manager to streamline small, complex processes?

We are a small (currently 5 employees) e-commerce company that sells widgets from our website. We are poised for growth, and have been for some time, but there's something major holding us back-- ...
geoff's user avatar
  • 83
2 votes
3 answers
884 views

How to handle a Test Engineer biased to one of our team member

I am a team lead, in a small software development. In my team, there are 5 team members. In our company test engineers and software developers interaction is very much allowed for a faster ...
Vishwamithra's user avatar
0 votes
3 answers
413 views

How to get my boss to implement a more consistent workflow

I work at a company in software development and I am having a big problem with workflow. There have been a lot of issues lately with making sure the product is bug free. I always feel rushed and like ...
Joe Smentz's user avatar
  • 2,879
3 votes
4 answers
832 views

How can I encourage a reluctant colleague to conform to new processes?

I'm going to make this question as general as possible, as I've encountered similar problems elsewhere, those curious about the specific conditions can read below the break. In ~2 months time, I'll ...
agentroadkill's user avatar
50 votes
13 answers
16k views

How to properly dispose of sensitive documents without a shredding machine?

Turns out that the office never had a shredder due to noise concerns and we seldom have work documents that demand such treatment. But one day the unexpected happened, and we had to literally burn ...
user avatar
11 votes
5 answers
3k views

Which rules could help to prevent the endless reviewing loop? [closed]

Here is the situation The developer X receives the task to write the detailed specification document. The specification must be reviewed by the review board consisting of five or about software ...
eee's user avatar
  • 4,784